Visa Lawyer Blog

Articles Posted in Ombudsman

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If your case remains pending with U.S. Citizenship and Immigration Services (USCIS) beyond the posted processing times for your immigration benefit request, you may consider requesting assistance from the Ombudsman’s Office.

What is the USCIS Ombudsman?

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) helps individuals and employers resolve difficulties they are experiencing with USCIS. The Ombudsman functions independently and is part of the Department of Homeland Security (DHS).

Before an applicant can request for help from the Ombudsman, they must have contacted USCIS within the last 90 days and given the agency at least 60 days to resolve their problem. If a Congressional representative is already assisting you, the Ombudsman’s office cannot help you.

If USCIS does not resolve the issue (via submission of an e-request, or other communication method) the applicant can prepare and submit a case assistance request with the Office of the Ombudsman.

The most common issues the Ombudsman can assist with are:

  • Cases involving an emergency or a hardship that falls under the USCIS expedite criteria
  • Expedite requests approved by USCIS more than 2 months ago
  • Typographical errors
  • Improper rejections
  • Cases involving U.S. military personnel and their families
  • Aging out of eligibility
  • Undelivered USCIS notices or decisions
  • Transfers to the Department of State for approved petitions

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Our readers and clients have eagerly been asking why the United States Citizenship and Immigration Services (USCIS) has reported extremely long processing times on their webpage. Others are concerned about when their field offices will reopen and reschedule their interviews. In this post we hope to provide some clarification regarding these very important issues.

Long Processing Times

As some of you may know as a result of the pandemic, USCIS has experienced a significant loss of revenue that has left the agency with no choice but to begin the process of furloughing much needed employees. The agency is no longer able to meet current workloads and has been taking drastic measures to try to cope with the current situation. CIS has requested $1.2 billion in aid from Congress to help keep the agency afloat. Among other things, CIS plans to increase filing fees this summer, and implement additional surcharges on all applications. The agency’s funding crisis has unfortunately resulted in very long processing times for those with pending applications. As many of you have noticed, the processing times listed on the CIS website vary widely depending on the service center processing the application or petition, and the relationship between the applicant and petitioner (for family-based petitions).

What accounts for the different processing times?

First, processing times vary depending on the service center that is processing your application or petition. Each service center has been specifically designated to handle specific types of immigration benefits. The type of center that will process your case depends on a number of different factors including: the type of immigration benefit you are requesting, your immigration category, and also your state of residency.

Since some types of immigration benefits are in great demand, such as permanent residency, service centers handling these types of applications generally have a heavier workload than others. Unfortunately, this means that processing times for service centers with heavier workloads will be longer than others. USCIS has tried to balance the workload by transferring some petitions to other service centers that do not have such a heavy workload. These efforts have been made to try to speed up the adjudication process.

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On May 10, 2019, USCIS made important updates to its policy manual regarding public services which appear in PA-2019-03.

USCIS has clarified its policy regarding responses to service requests. It is the goal of USCIS to respond to a service request within 15 calendar days from the date the service request was filed with USCIS.

Requests Receiving Priority

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We are pleased to announce that USCIS will adopt a new parole policy, at the recommendation of the Ombudsman’s office, for U visa principal petitioners and their derivative qualifying family members residing abroad, who are currently on waiting lists for the availability of U Visas. As a result of this new policy, eligible applicants will be able to seek parole into the United States and await availability of their U visas from the United States, instead of waiting from abroad.

The U visa was first implemented with the passage of the Victims of Trafficking and Violence Protection Act signed into law by Congress. This piece of legislation gave USCIS the authority to implement a special nonimmigrant visa classification known as the U visa. Presently, the U nonimmigrant visa is available to foreign nationals who have either been a witness to a crime in the United States, or who have suffered substantial mental or physical abuse as a victim of a crime that occurred in the United States. The U visa in effect creates a special class of nonimmigrants who may legally reside in the United States for the purpose of assisting law enforcement, or government officials, in ongoing investigations for the prosecution of certain crimes. Unfortunately, there is a congressional limitation on the number of U visa’s that may be issued to principal U visa applicants. That limit is currently capped at 10,000 visas on an annual basis.

Once the 10,000 visa cap has been exceeded, U visa nonimmigrants are forced to remain abroad, and are placed on a waiting list. In order to expedite their entry to the United States, applicants must go through the extra step of applying for humanitarian parole from abroad in order to enter the United States. Such victims are often in danger or in vulnerable situations in their home countries. Most importantly their key testimony and cooperation is of no use to the United States if they are residing abroad.

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